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We are currently having issues with License Generation and RMA Processing. We are diligently working to resolve the issues. Thank you for your patience.
Click any of the bulleted links below to learn more.

Check out our new Support Portal!

3
Get personalized support from Exacq
  1. Use EasySupport in your exacqVision client to quickly create a support request
  2. Submit an online support request
  3. Contact Exacq Technical Support via telephone
    North American Technical Support
    Phone:
    +1.317.845.5710 (option 2) (English)
    Toll-Free:
    +1.888.552.6886 (option 2) (English)
    Hours:
    8:00 am - 8:00 pm ET (GMT -5:00) Monday - Friday
    APAC Technical Support
    JCI Security Products APAC Technical Services
    American Dynamics-Software House-Kantech-DSC-SurGard-Visonic
    Toll-Free:
    +800 CALLTYCO (+800-2255-8926)
    Direct:
    China Local Direct:
    India Local Direct:
    Australia Local Direct:
    Oceania and New Zealand Local Direct:
    Video Technical Support:
    Access Technical Support:
    Intrusion Technical Support:
    Technical Training Inquiries:
    All License Inquiries:
    China Local Hours:
    9:00 am - 6:00 pm Monday - Friday
    India Local Hours:
    9:00 am - 7:00 pm Monday - Friday
    Australia Local Hours:
    8:00 am - 6:00 pm Monday - Friday
    EMEA Technical Support
    Toll Free:
    +800.CALLTYCO (+800.2255.8926)
    Direct:
    Local Direct Dial Numbers:

    Spain:
    France:
    Germany:
    Belgium:
    Denmark:
    Ireland:
    Nordic:
    Greece:
    South Africa:
    Russia:
    Turkey:
    Bahrain:
    Saudi Arabia:
    Kuwait:
    Lebanon:
    Lebanon:
    01-426-801 new dial tone and then dial 8552343677
    Video Technical Support:
    Access Technical Support:
    Intrusion Technical Support:
    Technical Training Inquiries:
    All License Inquiries:
    Hours:
    8:00 am - 6:00 pm ET (CET) Monday - Friday
    LATAM Technical Support
    Hours:
    8:00 am - 8:00 pm (EST)
    USA LATAM:
    Toll Free:
    Toll Free:
    Video Technical Support:
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    Technical Training Inquiries:
    Local Direct Dial Numbers:

    Argentina - Buenos Aires:
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    Chile - Santiago:
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    Colombia - Cali:
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    Costa Rica - National VOIP:
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    Venezuela - Caracas:
  4. View the Exacq holiday schedule