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Product and Software Support at Your Fingertips

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Find the support you need quickly and easily from any device with an internet connect. Our online support materials include technical support, training, downloadable manuals, and spec sheets. Still can't find what you're looking for, please contact us with your questions, we will be happy to assist.

SUPPORT PORTAL

Frequently Asked Questions

Find fast solutions to your technical support issues through our frequently asked questions, online resources or personalized phone support.  

Interactive Training

A complete series of educational videos covering all steps of how to setup and operate an exacqVision system.  

Contact Support

Complete an online form including your system information, problem and upload system log files to our technical support team for immediate assistance.  

Reseller Resources

Learn more about our reseller program, the benefits of partnering with Exacq and apply to become an authorized reseller.  

Technical Reseller Training

Exacq offers in-person fundamental and advanced technical training classes throughout North America, Latin and South America, Asia, Europe and the Middle East for integrators, resellers and end users. Find out more about the exacqVision technical reseller training and view the current schedule.  

Camera Finder

The Illustra IP camera finder allows users to find and compare Illustra IP cameras. Easily filter cameras by the most desired features including resolution, lens length, wide dynamic range, auto focus, day/night and analytics.  

Visit our full library of training videos

Software Downloads

Download the latest version of exacqVision. Third-party integration plug-ins are also available for download.

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Manuals & Spec Sheets

View exacqVision product brochures, spec sheets, quick start guides, user manuals, A&E specifications, integration guides, warranty documentation and more.

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Use one of our online software update calculator tools to find the lowest cost plan to update your exacqVision VMS software subscription with one or multiple video recorders.

Software Update Plans

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