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On-site Hardware Repair

On-site exacqVision Network Video Recorder (NVR) Repair

Only available in continental 48 US states. We have detected you might not match this criteria.

Peace-of-Mind with On-site Video Recorder Repair

  • Annual on-site hardware repair service optional for newly purchased in-warranty exacqVision network video recorders (NVR) including A-Series, Z-Series and S-Series purchased in the continental United States
  • Resolve issues quicker with next business day on-site hardware repair
  • Easy access by contacting Exacq technical support experts. If a hardware issue is identified, Exacq will automatically dispatch a local technician and repair parts to the customer site.
blue wrench and server icons inside of circular grey gradient background
all exacqvision recorders are available for on-site repair

Single Source for Complete System Repair

  • Receive both hardware and software support for the complete recording solution from a single source
  • Contact a single technical support team to diagnose all video recorder problems
  • Better than basic hardware repair which may restore your server but not the recording software

When is on-site hardware repair available?

Available on all exacqVision recorders at the time of initial purchase.

Must be purchased annually with the part #5000-66001

Available in the continental 48 United States only at this time. Other countries must go through their local sales representative or technical support to troubleshoot issues.

On-site recorder repair obtainable during the recorder warranty period.

How do I receive on-site hardware repair?

An exacqVision dealer must initiate a technical support case, and provide requested system information during the diagnostic phase.

Once a hardware problem is identified by Exacq technical support during the diagnostic phase, an on-site repair technician will be dispatched and the appropriate repair parts sent to the customer site. Exacq technical support will provide the local technician with guidance to properly troubleshoot and solve the issue.

How long will it take for an onsite technician to arrive?

The target response time is next business day after concluding the diagnostic phase, though under extenuating circumstances this may not be possible.